Acceptance of your booking

Our acceptance of your reservation implies that you agree to be bound by these terms & conditions, and governed by the laws of England & Wales. Braithwaites Chauffeurs Ltd is registered in England and Wales Company No: 11100627 and registered office address is 232 The Kinetic Centre, Theobald Street, Borehamwood, Hertfordshire, WD6 4PJ. Braithwaites Chauffeurs Ltd is Licenced by Three Rivers District Council as a Private Hire Operator.

Braithwaites Chauffeurs Ltd cannot accept responsibility for delays caused by unforeseen circumstances i.e. traffic delays, accidents, breakdowns, severe weather conditions, any natural disasters or any other circumstances outside of its control.

Braithwaites Chauffeurs Ltd will use its own vehicles wherever possible but may also engage other third-party companies/drivers as & when deemed appropriate.

Public & Driver Safety

Your security, safety and that of our chauffeurs and vehicles is of paramount importance to Braithwaites Chauffeurs Ltd, all of our drivers must undergo an Enhanced Disclosure and Barring Services Check (DBS) and all company vehicles are maintained in accordance with manufacturers recommendations.

Our drivers will drive at safe and sensible speeds in accordance with road conditions, traffic and within the legal speed limits.

Clients are responsible for any damage they cause to the interior and/or exterior of any vehicle on hire to them and will be billed accordingly for any repair, valeting & loss of income in order to reinstate the vehicle to working order.

Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

Information – Personal Data

Personal data, including data such as names and addresses which you provide to Braithwaites may be processed manually as well as by computers. The personal data provided by you will be processed for the purpose of (1) administrating any request from or agreement with you, (2) providing the information and services in relation to such request or agreement as well as for (3) marketing and customer follow-up. By submitting personal data, you agree and consent to be bound by the terms outlined in this statement.


All our vehicles have Fully Comprehensive Hire & Reward Insurance and additional Public Liability Insurance is also in place. The Insurance is provided by Aviva Insurance Limited who are registered in Scotland No 2116 & are Authorised and Regulated by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.

However, customer’s properties are carried entirely at their own risk and Braithwaites Chauffeurs Ltd shall not be held responsible/liable for any loss/damage to such property.

Cancellation Policy

Specialist vehicles (whose type is determined by management) require 14 days’ notice of cancellation for no charge will apply otherwise a cost equal to the original booking fee will levied.

Cancellation Policy for Saloon, Premium Saloon & 6/7/8 seat vehicles

All other cancellations with at least 24 hours notice will not incur a charge. Cancellations received with less than 4 hours’ notice will be accepted but a charge again equalling 100% of the original booking will apply. Charges will apply for cancellations 4 – 24 hours prior to booking which will be calculated subject to any costs incurred by Braithwaites and/or drivers.

A No Show for any booking/vehicle will be charged in full and additional waiting time costs may also be added.

All cancellations must be made via email to [email protected] a confirmation email will then be sent acknowledging your request, failure to receive our acceptance of your cancellation means your booking is still considered to be valid. Our 24-hour booking office who’s contact number is 0333 121 7777 can also assist with queries relating to cancellations.


Payment must be made at time of booking unless credit facilities are in place or a future method of payment has been agreed. Invoices are issued on the last working day of the month and the payment shall be made electronically within 14 days of receipt of invoice unless otherwise agreed by credit control.

Trademark Information

All names, logos and trademarks are the property of Braithwaites Chauffeurs Limited, its affiliates & related companies or joint venture partners.

Nothing contained in these terms and conditions will affect the Client’s’ statutory rights.

Latest update: January 27, 2018